Product Support :: Crysonic - Professional Audio Plugins VST AU RTAS

CRYSONIC AUDIO PLUG-INS SUPPORT

SUPPORT SECTIONS

FAQ
	General Support
	Platforms / Formats
	Pre-Sales / Ordering
	Join News letter
	Update your details

Testimonials

This section contains support information for all our audio plug-ins, Please contact crysonic general support by sending an e-mail to support@crysonic.com for all other enquiries. Thanks!

General Support

How do I contact crysonic for help?

Please contact crysonic general support by sending an e-mail to support@crysonic.com

How can I receive the latest updates and are they Free?

All our current customers are notified of the latest updates via e-mail, when there is an update available you will automatically receive a download link for that update which is unique to you and active for a few days. If you have missed out on downloading the latest update please contact our support staff to re-activate your download. Alternatively you can make a request to receive the latest update from our updates page. All updates are FREE such as V1.0 to V1.1 or V1.1 to V1.2 . There is a small fee for all major upgrades which can be obtained by visiting our upgrades page.

Do you provide discounts for your other products if I purchase a single product?

Yes! We have a great customer loyalty program, All our current and future customers are entitled to receive atleast 30% discount for "ALL" of our new released audio plug-in products within a generous time period.

Can I Sell /Transfer my license of crysonic plug-ins to someone else

Yes! When you purchase any plug-in from crysonic you are free to do what you like with them as long as you only sell / Transfer the license you own. The only thing we ask is that you contact us with the details of the new owner so they can receive their free updates just like you.

Platforms / Available Formats and Compatibility

What is the PC Format supported ?

All our audio plug-ins are in PC VST format.

Do you have Mac OS versions including the new intel Mac versions available ?

Mac OS versions of all our plugins will be available shortly. The format supported will be in Mac OSX Audio Units and VST in UNIVERSAL BINARY format compatible with Intel and Power PC

nXtasy V2.1 is now supported in all Native formats

Available Formats

What Host programs or DAW environments are compatible with the VST Versions?

Due to the vast number of hosts available it is beyond our scope to test them all for compatibility, however we have done extensive testing with some of the most popular hosts in use today. We strongly encourage you to download our free demo versions and test them thoroughly with your setup until satisfied. Below is a shortlist of the host programs we have tested,

· Steinberg Cubase all versions
· Ableton Live
· Orion
· Tracktion
· EnergyXT
· Sonar (DirectX emulation of VST)
· Project5 (DirectX emulation of VST)
· Audiomulch
· Vaz modular
· FL Studio
· Logic Audio
· Nuendo
· Sony Sound forge (VST is natively supported in the new versions)
· All Other hosts supporting the VST format
Please note that Wavelab 4 is currently not supported by all plug-ins only SpectraPhy LE and nXtasy V2.1

What Host programs or DAW environments are compatible with the Mac OSX Versions?

· All Mac OS X Hosts such as Logic Pro, DP, Tracktion, Ableton Live that support either AU or VST format

How do I Install VST plug-ins for my host program?

All our plug-ins including the demo and the full versions after purchase come in a .zip compressed file. Just extract i.e. unzip all the files in to your respective plugins folder of your host or the relevant plug-ins folder on the Mac OS X platform.

Pre-Sales / Delivery and Ordering

Where can I find more information regarding sales related questions?

To contact our sales team please send an email to support@crysonic.com

For all Payment enquiries including security please go to our Payment Options section.

Join our News Letter

Please send an e-mail here to join our news letter and stay current with all that is crysonic

Update your Customer details

Please sent an e-mail to support@crysonic.com to update your details if they differ from what we have in our customer database. Please state the name of the product and your previous e-mail and the name you have provided us for the initial purchase. Thank you!

VST is a registered trademark of Steinberg Media Technologies AG.
All other copyrighted trademarks belong to their respective owners.